TERMS AND CONDITIONS

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Brilliant Little Peanut LLC ("we," "us," "our," or "Elsy"), governing your use of our website www.brilliantlittlepeanut.com and our newborn care specialist, postpartum doula, and sleep training services.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
 

2. Description of Services

Brilliant Little Peanut LLC provides the following services in the Los Angeles area:

• Newborn Care Specialist Services: Expert guidance and hands-on support for newborns ages 0-16 weeks, including feeding assistance, sleep routine establishment, and general infant care.

• Postpartum Doula Services: Emotional and physical support during the postpartum period, including breastfeeding assistance, postpartum recovery support, and light household help.

• Sleep Training: Customized sleep plans and techniques for children ages four months and older to establish healthy sleep patterns.

Service details, availability, and pricing will be discussed during your initial consultation and confirmed in a separate service agreement.
 

3. Not Medical Advice

IMPORTANT: Our services are for informational and supportive purposes only and do not constitute medical advice, diagnosis, or treatment. We are not licensed medical professionals, and our services should not replace the advice of physicians, pediatricians, lactation consultants (IBCLCs), or other qualified healthcare providers.

You should always consult with a qualified healthcare professional regarding any medical concerns about yourself or your child. In case of a medical emergency, call 911 or seek immediate medical attention.
 

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your family, your child's health, and any relevant medical conditions

• Inform us of any changes to your child's health or care needs

• Ensure a safe working environment free from hazards

• Provide necessary supplies for your child's care (diapers, formula, clothing, etc.)

• Notify us promptly of any illness in the household that could affect our ability to provide services

• Respect appointment times and provide adequate notice for cancellations or schedule changes
 

5. Booking, Scheduling, and Consultations

All services begin with an initial consultation to discuss your needs and develop a personalized care plan. Scheduling and service agreements will be confirmed following the consultation. We strive to respond to all inquiries within 24 hours.
 

6. Payment Terms

• Service rates and payment terms will be outlined in your service agreement

• A deposit may be required to secure services

• Payment is due as specified in your service agreement

• Late payments may result in service suspension and may be subject to additional fees
 

7. Cancellation and Rescheduling Policy

• We require a minimum of 24 hours' notice for cancellations or rescheduling

• Cancellations made with less than 24 hours' notice may be subject to a cancellation fee

• No-shows may be charged the full session rate

• We reserve the right to cancel or reschedule services due to illness, emergency, or other unforeseen circumstances, and will provide as much notice as possible
 

8. Confidentiality

We respect your privacy and treat all information about you and your family as confidential. We will not disclose your personal information to third parties without your consent, except as required by law or in emergency situations to protect the safety of your child or others. Please refer to our Privacy Policy for more details on how we handle your information.
 

9. Limitation of Liability

To the maximum extent permitted by applicable law, Brilliant Little Peanut LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

Our total liability for any claims arising out of or related to our services shall not exceed the total amount paid by you for services during the twelve (12) months preceding the claim.
 

10. Indemnification

You agree to indemnify, defend, and hold harmless Brilliant Little Peanut LLC, its owner, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with your breach of these Terms, your misuse of our services, or your violation of any applicable law or the rights of any third party.
 

11. Independent Contractor Status

Brilliant Little Peanut LLC operates as an independent contractor and not as an employee of the Client. Nothing in these Terms creates an employer-employee relationship, partnership, joint venture, or agency relationship between the parties.
 

12. Intellectual Property

All content on our website, including text, graphics, logos, images, and educational materials, is the property of Brilliant Little Peanut LLC or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.
 

13. Testimonials and Reviews

With your permission, we may use testimonials, reviews, or feedback you provide on our website and marketing materials. You grant us a non-exclusive, royalty-free license to use such content. We will not use your full name without your explicit consent.
 

14. Dispute Resolution

Any disputes arising out of or related to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue mediation before initiating any legal proceedings. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
 

15. Termination

Either party may terminate the service arrangement with reasonable notice. We reserve the right to refuse or discontinue services if the client fails to comply with these Terms, engages in abusive behavior, or if we determine that continuing services is not in the best interest of the child or family.
 

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on our website with an updated "Last Updated" date. Your continued use of our website or services after any modifications indicates your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.
 

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.
 

18. Entire Agreement

These Terms, together with our Privacy Policy and any service agreement you sign, constitute the entire agreement between you and Brilliant Little Peanut LLC regarding the use of our website and services, and supersede any prior agreements or understandings.
 

19. Contact Information

If you have any questions about these Terms, please contact us at:

Brilliant Little Peanut LLC

Phone: (323) 424-2242

Website: www.brilliantlittlepeanut.com

Instagram: @brilliant_little_peanut
 

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.